Privacy Policy

Effective Date: April 7, 2026

Penrose Ave ("Platform"), operated by West Coast Doula, Inc., respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our platform.

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1. Information We Collect

We collect information you provide directly, including:

For Providers (e.g., Newborn Care Specialists, doulas, nannies):

  • Name, email address, phone number
  • Resume/CV, certifications, references
  • Profile photos and portfolio content
  • Location information (if enabled)
  • Professional experience and qualifications

For Clients:

  • Name, email address, phone number
  • Job postings and hiring preferences
  • Communication history with providers

Automatically Collected Information:

  • Device and browser information
  • IP address
  • Usage activity on the platform

Payment Information:

Payments are securely processed through Stripe. We do not store full payment details on our servers.

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2. How We Use Your Information

We use your information to:

  • Create and manage user accounts
  • Facilitate connections between clients and providers
  • Process payments and subscriptions
  • Communicate important updates and notifications
  • Improve platform functionality and user experience
  • Comply with legal and financial obligations

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3. Communications

By using the platform, you agree to receive service-related communications. You may opt out of non-essential communications at any time.

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4. Third-Party Services

We use trusted third-party services to operate our platform, including:

  • Amazon Web Services (data storage)
  • Firebase (authentication and backend services)
  • Google (OAuth login, Maps, and location services)
  • Stripe (payment processing)

These providers may process your data as necessary to perform their services.

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5. Sharing of Information

We do not sell your personal information.

We may share information only:

  • Between clients and providers to facilitate connections
  • With service providers necessary to operate the platform
  • When required by law or to protect our rights

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6. Data Storage & Security

Your data is stored on secure servers and we take reasonable administrative and technical measures to protect it. However, no system is completely secure, and we cannot guarantee absolute security.

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7. Your Rights (California Residents)

If you are a California resident, you have the right to:

  • Request access to your personal data
  • Request deletion of your data
  • Correct inaccurate information

To make a request, contact us at the email below.

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8. Data Retention

We retain your information as long as necessary to provide our services and comply with legal obligations.

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9. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: Privacy@penroseave.com

Business Name: West Coast Doula, Inc. (dba Penrose Ave)

Address:

West Coast Doula, Inc. (dba Penrose Ave)

c/o Malibu Newsstands

23717 1/2 West Malibu Road

Malibu, CA 90210